Marine Deals AU Help Centre

Warranty & Returns FAQs

How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Process a Return Request and print the...
Thu, 6 Jun, 2019 at 2:01 PM
I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/...
Fri, 7 Jun, 2019 at 12:33 AM
I've received a faulty item - what should I do?
If you received an item that's faulty, please email us at orders@marine-deals.com.au with your order number and the item that's not working along w...
Thu, 6 Jun, 2019 at 2:11 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please email us straight away at: orders@marine-deals.com.au so ...
Thu, 6 Jun, 2019 at 2:08 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Thu, 10 Jun, 2021 at 12:58 PM
How long does it take to replace or return my item?
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. The number of days may vary however depending on...
Thu, 6 Jun, 2019 at 2:02 PM