Marine Deals AU Help Centre

Warranty & Returns FAQs

I have a problem with my order - what should I do? Faulty products. Wrong products.
Faulty Items Oh no! We appreciate it's frustrating - but occasionally, we get a new product that is faulty from new. If you received a faulty item,...
Mon, 27 Nov, 2023 at 9:31 AM
I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/vo...
Mon, 4 Dec, 2023 at 7:23 PM
How do I return my item?
If you have changed your mind and want to return a product as per our change of mind policy, please follow the below process. We do not pay for shipping...
Mon, 4 Dec, 2023 at 7:18 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please email us straight away at: orders@marine-deals.com.au so ...
Mon, 4 Dec, 2023 at 7:45 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Thu, 10 Jun, 2021 at 12:58 PM
How long does it take to replace or return my item?
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. The number of days may vary however depending on ...
Thu, 6 Jun, 2019 at 2:02 PM
All equipment requires regular inspection and maintenance.
Much like a motor vehicle, any machine or equipment you use regularly will require periodic inspection and potential maintenance to ensure it functions prop...
Tue, 9 May, 2023 at 12:16 PM