Marine Deals AU Help Centre
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My Account FAQs
How do I register or login to my account?
I forgot my password, what should I do?
I keep getting "invalid email" when I try to login, what should I do?
How do I change my shipping address in my account?
How do I update the credit card details I saved in my account?
Online Order FAQs
Can I still cancel or change my order?
How do I track my order?
Can I pick up my order?
Pricing & Payment
Pricing & Payment FAQs
How can I pay for my order?
Can I pay by bank transfer?
Are the prices GST inclusive?
What's a Lowest Price Guarantee?
Shipping & Delivery
Shipping & Delivery FAQs
How much does it cost to ship my order?
Do you offer Free Shipping?
Do you deliver to P.O. Boxes?
What if I'm not home when the package arrives?
I've received my order but there are missing items - what should I do?
Warranty & Returns
Warranty & Returns FAQs
How do I return my item?
I've changed my mind about a product I've ordered, can I return it?
I've received a faulty item - what should I do?
I've received the wrong item - what should I do?
How long does it take to replace or return my item?
I've changed my mind about my order, can I return it for a refund?
How soon will I get my refund?
I still haven't seen the refund back in my account - what should I do?
Vouchers & Promotions
Vouchers & Promotions FAQs
Where do I put my voucher code?
Can I use multiple codes in one order?
My code is not working - what should I do?
Can you re-activate an expired voucher code?
VIP Loyalty Club
VIP Loyalty Club FAQs
How do I become a VIP member?
What do I get from being a VIP member?
How do I earn points?
Do points expire?
How do I redeem my points?
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