If you have changed your mind and want to return a product as per our change of mind policy, please follow the below process.
We do not pay for shipping costs of returning items to our warehouse for change-of-mind returns. We use Parcel Point to manage our returns - and it is important to follow this process to ensure quick and accurate returns processing.
Please do not just send the item to the depot without appropriate details; this will result in lost items or delayed processing of your return.
Returning via Parcel Point
- Lodge the Return Request online here - https://parcelpoint.com.au/marine-deals/return
Choose a ParcelPoint Hub by entering the address postcode or suburb
If the ParcelPoint Hub suggested is too far from the address entered, you may opt to return the item via the Post Office; select the “Pay at the Post Office” tab as shown below:
Returning via Post Office
- Book your return by clicking the “Next” icon at the bottom of the page
- Please fill in the details required:
- Order#:
- Customer Name:
- Order Date:
- Reason for Return:
- Pay the necessary shipping cost and drop off the item along with the printed form from the website to start the return.
A reminder of our returns policy
You can return it to us, and we'll offer you an exchange, store credit/voucher or refund, as long as:
- You return the product within 28 days of purchase
- You provide proof of purchase
- You originally purchased the product with the intention of keeping
- The item is unused and in its original packaging
However, you can not return:
- perishable goods such as food and bait
- copyright infringement products such as software & DVDs
- airtime credits and SIM cards