If you have changed your mind and want to return a product as per our change of mind policy, please follow the below process.

We do not pay for shipping costs of returning items to our warehouse for change-of-mind returns. We use Parcel Point to manage our returns - and it is important to follow this process to ensure quick and accurate returns processing.

Please do not just send the item to the depot without appropriate details; this will result in lost items or delayed processing of your return.

Returning via Parcel Point

  • If the ParcelPoint Hub suggested is too far from the address entered, you may opt to return the item via the Post Office; select the “Pay at the Post Office” tab as shown below:


Returning via Post Office

  • Book your return by clicking the “Next” icon at the bottom of the page
  • Please fill in the details required:
    • Order#:
    • Customer Name:
    • Order Date:
    • Reason for Return:
  • Pay the necessary shipping cost and drop off the item along with the printed form from the website to start the return.

A reminder of our returns policy

You can return it to us, and we'll offer you an exchange, store credit/voucher or refund, as long as: 

  • You return the product within 28 days of purchase
  • You provide proof of purchase
  • You originally purchased the product with the intention of keeping
  • The item is unused and in its original packaging

However, you can not return:

  • perishable goods such as food and bait
  • copyright infringement products such as software & DVDs
  • airtime credits and SIM cards