If you have changed your mind and want to return a product as per our change of mind policy, please follow the below process.

We do not pay for shipping costs of returning items to our warehouse for change-of-mind returns. We use Parcel Point to manage our returns - and it is important to follow this process to ensure the quick and accurate processing of returns.

Please do not just send the item to the depot without appropriate details on it - this can result in lost items or delayed processing of your return.

If you're ready to return the product, the first thing you need to do is lodge a return online - Product Returns - you will need your order number and email address. We will then send you details regarding getting it back to us.

  • Place the item back into its original packaging.
  • Print the shipping label that will be provided.
  • Attach onto the parcel, ensuring any original delivery labels are covered.  
  • Return your parcel to us by taking it to your ParcelPoint store or post office.

A reminder of our returns policy

You can return it to us, and we'll offer you an exchange, store credit/voucher or refund, as long as: 

  • You return the product within 28 days of purchase
  • You provide proof of purchase
  • You originally purchased the product with the intention of keeping
  • The item is unused and in its original packaging

However, you can not return:

  • perishable goods such as food and bait
  • copyright infringement products such as software & DVDs
  • airtime credits and SIM cards