You can check the status of your order using the Order Tracking tool. You just need to enter your order number and last name.
What does the Status of my Order mean?
Learn more about the steps your order goes through from when you place the order to when it reaches your doorstep.
1. Processing (Paid) - We've received your order and will be processed by our Warehouse Orders team shortly. You'll receive a shipping confirmation email once it's been dispatched to the courier.
2. Pending Payment (Bank Payment) - We're awaiting payment for your order. Bank Payment usually clears within 1-2 business days.
3. Processing (Product to be Ordered from Partner Warehouse) - An item or some items in your order is/are not available at our central warehouse and will need to be ordered in from our partner/supplier warehouse.
4. Processing (Awaiting Product from Partner Warehouse) - We're waiting for new stocks to arrive from our partner/supplier warehouse.
5. Processing (Product Arrived from Partner Warehouse) - An item or some items in your order that was/were ordered in has/have now arrived at our central warehouse. Your order will be processed by our Warehouse Orders team shortly.
6. Complete - Your order has been successfully picked up from our Warehouse and on it's way for delivery.